+255 (0) 784 999 455 | Monday – Friday 09.00 AM - 5.00 PM
Soft Skills
Soft skills are the foundation of a productive and collaborative workplace. Our training programs focus on enhancing communication, leadership, problem-solving, and emotional intelligence helping employees navigate challenges, build strong relationships, and drive business success. By improving these critical skills, your team will work more effectively, deliver exceptional service, and contribute to a thriving company culture.
Ethics for the Workplace
Define clear ethical standards for workplace conduct, ensuring employees uphold integrity, professionalism, and respect in their interactions with colleagues, employers, company assets, and clients.
Conflict Resolution
Master conflict resolution by understanding root causes, managing emotions, communicating effectively, handling difficult conversations, and facilitating workplace disputes with proven negotiation and mediation techniques.
Time Management
Time Management Training program helps you plan effectively, overcome procrastination, utilize time management tools, delegate efficiently, and manage resources, expectations, and crises to achieve both personal and professional goals.
Effective Communication Skills
The objective of this three-day program is to equip hospitality professionals with essential communication skills including active listening, positive language, clear and factual communication, and conflict resolution to enhance guest interactions, teamwork, and overall service excellence.
Business Email writing & Telephone Skills
Our Email Writing and Telephone Communication Skills Training Program is designed to equip participants with the ability to write professional, concise, and effective emails, enhance their telephone etiquette for clear and impactful conversations, and ensure their communication aligns with global standards.
Leadership and Management
Our Leadership and Team Management Training equips leaders with the essential skills to lead and manage high-performing teams. Participants will develop self-awareness, build trust, and enhance communication for stronger team dynamics. They’ll learn how to provide constructive feedback, adapt leadership styles, and promote ethical decision-making. The training also covers effective team management techniques, including strategic planning, resource allocation, supervision, and performance monitoring, ensuring leaders can guide their teams towards achieving organizational goals with confidence and clarity.
Exceptional Customer Service
Our 4-day Exceptional Customer Service Training program equips participants with the skills and knowledge to define and deliver outstanding service. Learn to communicate effectively, overcome service barriers, listen actively, exceed customer expectations, handle difficult situations, and consistently provide exceptional service that builds lasting customer relationships.
Trainer Training
Our program empowers you to become an effective hospitality trainer. Learn to design engaging training sessions, master presentation and facilitation skills, and utilize interactive methods. Gain expertise in evaluating training effectiveness, providing feedback, and ensuring continuous improvement. The program concludes with a practical mini-training session for peer review and feedback.
Schedule a Consultation
Provide your details in the form, and our team will reach out to you promptly to schedule your consultation.
STAY IN TOUCH
- Training: +255 (0) 756 716 496
- Recruitment: +255 (0) 784 999 455
- Team Building: +255 (0) 674 662 967
WORKING HOURS
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MONDAY - FRIDAY
9 AM - 5 PM
LOCATION
- Corridor area, House 94, Njiro Road - Arusha, Tanzania.