Industry Specific Training

Our industry-focused training programs equip professionals with the practical skills needed to excel in hospitality, tourism, and service oriented businesses. From food safety and front office operations to revenue management and customer service, we provide hands-on learning experiences that enhance efficiency, quality, and guest satisfaction. Whether you’re managing a restaurant, lodge, or sales team, our tailored training ensures your staff meets industry standards and drives business succes.

Driver Guide Training

The training aims to equip participants with the skills to deliver exceptional luxury safari experiences by mastering luxury service standards. Guides will learn to effectively execute SOPs for meal setups, beverage service, and fine dining etiquette, while honing guest interaction, storytelling, and personalization techniques. The program covers food hygiene in bush settings, collaboration with kitchen teams, and the execution of remote meal services and sundowner setups, ensuring consistent quality in diverse environments.

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No of days: 3

Service Delivery for Waiters

Our Training equips participants with the skills to meet international service standards. The program covers hotel service standards, server responsibilities, personal hygiene, communication skills, menu knowledge, and efficient service delivery. Participants will master the 12 steps of service, food and beverage selling techniques, and handling guest inquiries and complaints, ensuring a professional service experience from opening to closing procedures.

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No of Days: 4

Housekeeping Services

Our Basic Housekeeping Essentials Training covers the core skills needed for effective housekeeping in hospitality. Participants will learn about housekeeping roles, responsibilities, and key characteristics, as well as how housekeeping collaborates with other hotel departments. The training includes hands-on experience in cleaning procedures, guest room setup, sanitization, and turn-down services. It also covers safety protocols, guest communication, handling maintenance issues, and resolving guest complaints, preparing you for a professional housekeeping role.

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No of days: 2

Front Office Operations

Our Front Office Training Program equips participants with essential skills for delivering exceptional guest experiences. Learn the core functions of the front office, effective communication, professional guest interaction, and upselling techniques. Gain expertise in managing reservations, handling customer complaints, and solving challenges in real-time. Enhance your professionalism through practical role-plays, assertiveness exercises, and service excellence techniques, ensuring you’re prepared for a successful career in hospitality.

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No of Days: 4

Schedule a Consultation

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STAY IN TOUCH

  • Training: +255 (0) 756 716 496
  • Recruitment: +255 (0) 784 999 455
  • Team Building: +255 (0) 674 662 967

USEFUL LINKS

WORKING HOURS

  • MONDAY - FRIDAY
    9 AM - 5 PM

LOCATION

  • Corridor area, House 94, Njiro Road - Arusha, Tanzania.