About Us

Our Story

Rooted in Experience. Built for Hospitality. Outstanding Solutions was born from a personal story. While observing her father manage his hospitality business, Laura Minde saw how much he struggled with staffing finding the right people, training them effectively, and building a motivated team. Laura quickly realized this wasn’t unique to him, it reflected a wider challenge in the hospitality and tourism industry.

 

Determined to bridge the skills gap, Laura founded Outstanding Solutions a boutique human resource consulting company dedicated exclusively to the hospitality and tourism sector.

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Our Vision

Provide Tailored Staffing Solutions

To deliver personalized and comprehensive staffing solutions that meet the specific needs of our clients in the hospitality and tourism industry, ensuring the recruitment of top talent to drive service excellence.

Champion Continuous Professional Development

To deliver innovative inhouse training that enhances the skills of hospitality and tourism professionals, fostering continuous learning and superior service standards.

Implement High-Quality Project Management

To provide expert project management that ensures successful project execution, optimizing resources and enhacing service quality and efficiency.

Our Mission

To be East Africa’s leading boutique consulting company offering complete staffing solutions, inhouse training & development, and project management solutions for the hospitality and tourism industry.

Our Values

Integrity

We are committed to conducting our business with honesty, transparency, and fairness. We will not engage in any activity that is illegal, unethical, or contrary to our values

Service Attitude

We are committed to providing excellent service to our customers. We will treat our customers with respect, courtesy and professionalism.

Passion

We are passionate about our business and are committed to delivering high-quality products and services. We will work with enthusiasm and energy and will strive to achieve our goals and objectives.

Learning

We believe in continuous learning and development. We will provide our employees with training and development opportunities to enhance their skills and knowledge.

Our Speciality

While many HR firms serve multiple industries, we focus on the hospitality and tourism. This gives us unmatched insight into the fast-paced, guest-focused nature of the industry. We understand your challenges because we’ve lived them and we design solutions that work in your world.

Our Promise

“Driving Service Excellence”


We’re committed to helping hospitality businesses thrive by building strong, skilled, and service-oriented teams.

Our Journey

Since our establishment in 2015, we have grown from coordinating apprenticeships to delivering comprehensive recruitment, training, and team-building solutions.

With a vision to become East Africa’s leading boutique hospitality consultancy, we are dedicated to driving service excellence, empowering organizations to thrive, and shaping the region’s dynamic hospitality and service industry.

2015

HR innovation born from family challenges, sparked by global inspiration, founded 2015.

2017

Our debut assignment involved coordinating an ILO and Hotel Association of Tanzania apprenticeship program.

2024

Our journey reflects true entrepreneurial spirit, offering recruitment, team building, and specialized training for skill and career growth.

Our Team

Meet the dedicated professionals behind our success. Our team brings a wealth of expertise, passion, and industry knowledge to deliver exceptional HR solutions, training, and consultancy services.

Laura Minde

Founder & Managing Director

Laura has over 15 years of hospitality expertise and a Master’s in International Hospitality Management. She leads our strategic vision with a strong focus on training and team-building facilitation.

Peter Mugisha

HR & Project Lead

Peter specializes in HR project management. With expertise in guiding solutions from innovation to implementation, he ensures seamless project execution and effective product management.

Mary Fabian

Sales & Recruitment Coordinator

Mary drives business growth with strategic marketing and client engagement. She specializes in building strong brand presence and fostering lasting partnerships. Her expertise ensures our services reach and impact the right audiences.

Joackim Japhet

Sales & Recruitment Coordinator

Joackim specializes in sales and recruitment coordination. With a strong ability to connect top talent with the right opportunities, he supports both clients and candidates through a streamlined hiring process. His keen understanding of client needs, paired with a proactive sales approach, ensures timely placements and long-lasting partnerships.

Trusted Partners

Since our inception, we have been serving businesses across various industries and are grateful for their trust in us.

Upcoming Events

Stay ahead in your industry with our upcoming events and training programs, designed to equip professionals with the latest skills and insights. From interactive workshops to specialized training sessions, our offerings are tailored to enhance performance, foster growth, and keep you at the forefront of industry trends.

VIEW EVENTS

Schedule a Consultation

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STAY IN TOUCH

  • Training: +255 (0) 756 716 496
  • Recruitment: +255 (0) 784 999 455
  • Team Building: +255 (0) 674 662 967

USEFUL LINKS

WORKING HOURS

  • MONDAY - FRIDAY
    9 AM - 5 PM

LOCATION

  • Corridor area, House 94, Njiro Road - Arusha, Tanzania.