Reservations Manager

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Job Description

Report to: Board Directors
Reporting to: Operation manager and international partner
Location: Mto Wa Mbu Manyara-Tanzania

About The Property 
Manyara’s Secret is a spectacular and impressive lodge, not overly large, but exclusive and with personal
attention and exquisite service. The owners are Dutch, they fell in love with Africa and have traveled
extensively across this beautiful continent.

The boutique lodge was designed and built from their memories and experiences as they traveled
throughout Africa, tagged on, was the influence of the local people and the environment. The moment
you arrive you’ll clearly see this, and you’ll feel right at home.

Job Overview
As the Reservations Manager at Manyara Secret Lodge, you will be responsible for overseeing all
aspects of the reservations department. Your main objective will be to optimize occupancy rates,
maximize revenue, and ensure exceptional guest satisfaction through efficient and effective reservation
management. You will work closely with the sales and marketing teams to develop strategies, maintain
relationships with travel agents and other booking channels, and ensure smooth coordination between
departments to deliver a seamless guest experience.

Key Responsibilities:

  • Manage the overall reservation process, ensuring accuracy, efficiency, and adherence to
    company standards and policies.
  • Monitor and analyze reservation trends, market conditions, and competitor activities to identify
    opportunities for revenue maximization.
  • Develop and implement strategies to drive bookings and increase occupancy rates.
  • Maintain relationships with travel agents, tour operators, and other booking channels to secure
    partnerships and maximize distribution.
  • Coordinate with the sales and marketing teams to develop promotional offers, packages, and
    campaigns to attract new business and drive repeat bookings.
  • Provide ongoing training and guidance to reservation staff to ensure high-quality service
    delivery and adherence to reservation procedures.
  • Oversee the management of the property’s reservation systems and ensure accurate inventory
  • Collaborate with the finance department to ensure accurate billing, invoicing, and payment
  • Handle guest inquiries, complaints, and special requests related to reservations, providing
    timely and personalized responses to ensure guest satisfaction.
  • Prepare regular reports and analyses on reservation performance, market trends, and revenue projections for management review.
  • Utilize hosting skills to create a warm and welcoming atmosphere for guests, ensuring their comfort and satisfaction throughout their stay.
  • Stay updated on industry trends, emerging technologies, and best practices in reservation management to drive innovation and improve operational efficiency.

Skills and experience required:

  • Bachelor’s degree in hospitality management, business administration, or a related field (or equivalent work experience).
  • 3 years experience in reservations management, preferably within a luxury hotel or resort environment.
  • Strong knowledge of ResRequest and online booking platforms.
  • Excellent analytical and problem-solving skills with the ability to interpret data and make strategic decisions.
  • Exceptional communication and interpersonal skills to effectively interact with guests, team members, and external partners.
  • Proven leadership abilities with the capability to motivate and develop a high-performing team.
  • Detail-oriented with excellent organizational and time management skills.
  • Proficiency in using reservation software, Microsoft Office Suite, and other relevant computer applications.
  • Fluency in English and Kiswahili (both written and spoken); additional language skills are a plus.
  • Flexibility to work evenings, weekends, and holidays as required by the operational needs of the property.

What we offer:

  • Health insurance for the family
  • Meals
  • Accommodation at lodge
  • Transport allowance

The above job description is not regarded as exhaustive. The Company Director may add subsequent tasks and responsibilities of a broadly comparable nature on a temporary or permanent basis as appropriate.

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