The main objectives of this course is to help you maintain high-quality front desk operations. Your team should be able;
- To keeping front desk tidy and presentable with all necessary material,
- To send and receive emails and calls.
- To greeting and welcoming guests.
- To check in and out of guest
- To Handle guest accounts and payments.
- To disseminate information to the right departments.
- To answer questions and addressing complaint
This course is designed for anyone looking to learn or refresh on hotel front office operations.