• Receive and respond to guests emails and calls on a timely manner using fitting etiquettes every day.
• Understand four stages of the guest cycle in front office operations.
• The reservations process and tools managers use to track and control reservations.
• Overview of revenue management including capacity management, discount allocation, and duration control.
• Distribute and communicate information on a timely manner with guests and internal. departments on bookings made or cancelled.
• Welcome guest with courtesy and a big smile every day.
• Solve guest problems immediately when they arise without managerial support.

This course is designed for anyone looking to learn or refresh on hotel front office operations.