Training on front office operations

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The main objectives of this course is to help you maintain high-quality front desk operations. Your team should be able;

  • To keeping front desk tidy and presentable with all necessary material,
  • To send and receive emails and calls.
  • To greeting and welcoming guests.
  • To check in and out of guest
  • To Handle guest accounts and payments.
  • To disseminate information to the right departments.
  • To answer questions and addressing complaint
  • Receive and respond to guests emails and calls on a timely manner using fitting etiquettes every day.
  • Understand four stages of the guest cycle in front office operations.
  • The reservations process and tools managers use to track and control reservations.
  • Overview of revenue management including capacity management, discount allocation, and duration control.
  • Distribute and communicate information on a timely manner with guests and internal. departments on bookings made or cancelled.
  • Welcome guest with courtesy and a big smile every day.
  • Solve guest problems immediately when they arise without managerial support.

This course is designed for anyone looking to learn or refresh on hotel front office operations.

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Course Info



Corridor Area, House 94


2 Day(s)





Outstanding Solutions Ltd is a hospitality consultancy company, incorporated in the United Republic of Tanzania, providing complete staffing solutions, training and competency development for the Tanzania’s tourism and hospitality industry.


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