Operations manager

RESPONSIBILITIES AND DUTIES:

• Manage and train the employees of all departments (except finance).
• Assist Human resource management in interview, hiring, train, empower, coach, counsel, performance, and salary reviews, resolve conflicts, discipline, and terminate as appropriate.
• Planning of day-to-day activities of staff.
• Provide customer support and answer inquiries and resolve problems.
• Ensure that all safety laws and other regulations are followed.
• Operate the business in line with the budget in close cooperation with Finance.
• Assist in the planning and managing the procurement (which is done by finance), preparation and presentation of all food and beverages in a safe, sanitary, and cost-effective manner.
• Implement and manage all company programs to ensure compliance with Standard Operating Procedures which are in place.
• Overseeing the reservations and sales department and replacing the reservation officer when on leave.
• Perform any other job-related duties as assigned.

AUTHORIZATIONS;

Is part of the Management Team together with the Financial Manager (and in close cooperation and support of the reservation Officer).