Manages all administrative aspects of the entire employee life cycle from recruitment through development and to termination.
Fully familiarized with all Groups and related company policies, as well as Groups’ programmes offered such as Loyalty programmes, audit and service measurement programmes and merit awards.
Participate in company and hotel induction-and refresher programmes.
Demonstrate exceptional level of professionalism, maturity and emotional intelligence at all times.
Actively assists HOD’s with their short-term staffing needs.
Ensures that all recruitment, selection, appointment, administrative, performance management, management of misconduct, grievance management and termination of service is dealt with in accordance with prescribed standard operating procedures.
Develop and maintains in-depth knowledge of all human resources management policies and procedures of the Group.
Ensures adherence to all human resources management policies and procedures of the Company.
Actively assists with the filling of all vacancies approved for filling.
Facilitates the identification and meeting of employee training needs in conjunction with other HOD’s.
Assist in drawing up the annual training plan and budget in cooperation with head office.
Coordinate and plan internal and external training activities that take place at the Hotel.
Monitor and evaluate training activities.
Support and plan cross training programmes and coordinate implementation.
Develop and / or customise training material according to operating requirements.
Draw up monthly training reports and monthly invoicing.
Maintains accurate and up to date records of all training interventions.
Ensures accurate and up to date record keeping in respect of employee’s personal files.
Maintains accurate and up to date records of all employment equity statistics.
Ensures that the Financial Manager and/or Payroll Administrator are informed timeously of new employees that have joined or of employees that have left the service of the Hotel.
Ensures that the contracted Employment Relations service provider assists with all trade-union related matters.
Informs the contracted Employment Relations service provider as soon as any documentation is received from the CCMA.
Actively assists the contracted Employment Relations service provider to fulfil their mandate.
Liaises with the contracted Human Resources service provider as required.
Completes all prescribed monthly reports timeously and accurately.
Monitors the employment climate in all Departments and raise any concerns with the Country Director timeously.
Ensures compliance with all aspects of Tanzanian Labor Act 14 as well as the Basic Conditions of Employment Act as applicable.
Performs such other human resources related functions as instructed by the Country Director or by Head Office.
Share responsibility for all MINT Policies regarding the audit requirements of Human resource audits.
Contribute to acting on the results of the above audits in order to achieve set targets.
Contributes to ensuring that all laws, regulations, licenses and MINT policies pertaining to the operation of the Hotel are adhered to.
Contributes to ensuring timeously and accurate submission of routine and special reports in terms of MINT policy and directives issued by MINT executives.
Serves on the following committees:
– Consultative forum
– Employment Equity Committee
– Any other committee roles as determined
from time to time
Minimum 3-years experience in the hospitality industry.
Minimum 5-years HR Management Experience.
Familiar with the Tanzanian Employment Act and Labor Laws.
Proficient in English and Kiswahili.
Excellent Written and Verbal Communication Skills.
Outstanding Solutions Ltd is a hospitality consultancy company, incorporated in the United Republic of Tanzania, providing complete staffing solutions, training and competency development for the Tanzania’s tourism and hospitality industry.