Establish and maintain an active relationship with our main bookers to increase customer satisfaction and business to Rotana Properties as well as maintain a close communication with all Rotana Outbound Sales and Area Sales Offices in order to work on leads and achieving loyalty of Guests to Rotana Hotels & Resorts
Ensure your performance of IFH Mystery Calls is as per the Rotana Standard and your overall Result does not drop below 70%
Ensure that the overall maintenance of all meeting rooms and related equipment is checked continuously and any fall back is reported to the Director of Catering & Events in order to maintain the high standards of performance and Guest satisfaction
Ensure the communication and information flow is maintained on a daily basis by distributing Banquet Event Orders to all Departments as well as by attending daily briefings for the Catering & Events Department, Food & Beverage Operations and Kitchen Department
Ensure that all incoming requests are handled jointly with the concerned Sales Person and as per the Rotana Standards including an active follow up on sent offers
Satisfy the need of the clients whilst optimizing Hotel revenue through strategic yield management and up selling of hotel facilities and services
Supervise and assist with Banquet Operations before, during and after events and assure Guest satisfaction throughout the event
Actively ask for Guest feedback during and after the event and encourage the Guest to submit the Guest Satisfaction Survey
Promote efficiency, confidence, courtesy and an extremely high standard of social skills and live by example towards your Team Members as well as all Employees of Rotana Hotels & Resorts.
Maintain detailed product knowledge of the property you work in, as well as general product knowledge of all major Hotels and direct competitors in your city including competition checks
Outstanding Solutions Ltd is a hospitality consultancy company, incorporated in the United Republic of Tanzania, providing complete staffing solutions, training and competency development for the Tanzania’s tourism and hospitality industry.