Assistant Safari Manager

 JOB RESPONSIBILITIES

• Communicate with clients via email, phone, and in meetings in the office,
• Consult with clients, listening carefully, and designing exciting tailor-made safari itineraries to reflect clients’ interests,
• Liaise with camp/lodge managers on arrivals, departures, and delays,
• Coordinate all guest movements and transfers coming in and out of Kilimanjaro/Arusha airport,
• Ensuring guest security procedures are in place and adhered to,
• Chair Safari meetings and ensure minutes are recorded appropriately,
• Monitor, manage and direct the Safari staff, equipment, vehicles, and assets,
• Manage enquiries, tasks, and workload to maintain service standards,
• Manage all the Managers and Directors booking in Arusha (accommodation, flights, and transfers)
• Meeting guest at the airport, when necessary,
• Administrative and other duties as requested by the office,
• Booking and ground handling of all transfer,
• Taking full ownership for and pride in the quality and accuracy of each safari designed
• Providing exceptional levels of customer service at all stages of the process – service levels are the core of our company