EXCEPTIONAL CUSTOMER SERVICE TRAINING
Hospitality and Tourism
favorite_border
Results This event has ended and results are now available.
21 May 09:00
Until 24 May, 13:30 3d 4h 30m

EXCEPTIONAL CUSTOMER SERVICE TRAINING

place The African Tulip, Arusha expand_more

Day 1: 

  • Module 1: The Value of Customer Care
    Understand Customer Care
    Customer Care and Motivation
    Standing Out with Customer Care
  • Module 2: Professional qualities in customer service
    Appearance and positive attitude for service
    Building customer service empathy
    Speed & quality in service delivery

Day 2: 

Module 3: Knowing our customers

  • Module 4: Effective communication in customer service
    Importance of effective communication in service
    Effective listening in customer service
    Asking questions to establish customer needs
    Using positive language in service (It’s not what you say, it how you say it.)
    Product/service knowledge

Day 3: 

  • Module 5: Improving customer service standards –(Wow experience)
    Customer service cycle
    Customer expectations vs perception
    Anticipating customers’ needs
    The extra mile

Day 4:

  • Module 6: Engaging Difficult customers
    Resolving customer service challenges
    Service recovery process
    Internal customer service challenges
    Importance of teamwork in service delivery

Venue: The African Tulip, Arusha

Buy Tickets
TSh695,000.00
Scan QR Code
Age Group
All